topic Re: Badges and stats reset after logging into new 2 factor system. in Get Support

Badges and stats reset after logging into new 2 factor system.

2f — Sun, 17 Dec 2023 01:16:57 GMT

What happened to loyaly rewards and badges for answering questions and giving bravos? Mine have all been reset to 0 after logging into the new authenticator system.

Re: Badges and stats reset after logging into new 2 factor system.

HALIMACS — Sat, 16 Dec 2023 23:26:12 GMT

It shouldn't have, @2f

Are you 100% certain you're username is identical and hasn't changed?

You could ask the CSA's to associate any incorrect username with the proper past username if it may have changed.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Badges and stats reset after logging into new 2 factor system.

2f — Sat, 16 Dec 2023 23:28:48 GMT

When I logged in after the two factor update I just typed in a random name and I thought it would work. I will have to message a CSA agent then

Re: Badges and stats reset after logging into new 2 factor system.

Gwanzi — Sat, 16 Dec 2023 23:35:14 GMT

You can try use private mode of browser and log in community again, check whether it is due to cache!