Accounts are locked, no way to contact a support

PM_isnigea — Sat, 16 Dec 2023 19:47:44 GMT

My family's public mobile account is locked, can't log in
can't get in touch with any support before you can only submit tickets through chat and it requires you to log in
Even when I log in to a normal account still fail to submit a ticket or get any human to help.

Re: Accounts are locked, no way to contact a support

Hollister — Sat, 16 Dec 2023 20:03:11 GMT

@PM_isnigea

you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

topic Accounts are locked, no way to contact a support in Get Support

Accounts are locked, no way to contact a support

Re: Accounts are locked, no way to contact a support