topic Re: Data purchased with points in Get Support

Data purchased with points

Ak_ga — Sat, 16 Dec 2023 18:41:05 GMT

I purchased 1 GB of data with my points over a day ago. It does show up on my account saying none of the data is used. However I received a text from Public Mobile saying I have used all my data and I can't do anything online. What do I do?

Re: Data purchased with points

hTideGnow — Sat, 16 Dec 2023 18:59:19 GMT

HI @Ak_ga

can you use the extra data?

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also check your phone , it might have enabled with data limit. If data limit was enabled, try disable it

Re: Data purchased with points

Sansan — Sat, 16 Dec 2023 19:00:08 GMT

That seems odd. Please message a customer service representative at the link below to look into it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437