topic Re: New subscription not activated in Get Support

New subscription not activated

WW12 — Sat, 16 Dec 2023 14:55:48 GMT

I subscribed last weekend and confirmed that payment was successful. All week I have been trying to finish activation but I am stuck in a loop. When I log into my Public App, I land at a screen that says Subscription Not Acticated, and says to click on Get Support. I do this, and it says to click on Contact Us. When I do that it asks me to lpg in again, and when I do (again) nothing loads. It stays as a white blank screen

Re: New subscription not activated

Handy1 — Sat, 16 Dec 2023 14:57:21 GMT

@WW12 Use this direct link to support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New subscription not activated

hTideGnow — Sat, 16 Dec 2023 15:23:58 GMT

hi @WW12

did you use the app to complete the activation?? many just used the browser and got to payment step but not aware they need to use the PM app. Please download the app and complete

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New subscription not activated

softech — Sat, 16 Dec 2023 16:55:23 GMT