topic Re: Payment not working in Get Support

Payment not working

Jlfstratton — Sat, 16 Dec 2023 01:36:46 GMT

I am trying to activate new simcard for new line and it will not accept my payment. I tried 3 different cards and same message payment failed please try again.

How do I get this simcard to activate

Re: Payment not working

Handy1 — Sat, 16 Dec 2023 01:38:54 GMT

@Jlfstratton And you trying in the app not website ? All activations need the app . You may need to wait one full hour and try again also make sure credit card matches postal code . If same please submit ticket with support to help you make payment so you can finish activating

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment not working

Jlfstratton — Sat, 16 Dec 2023 01:46:45 GMT

I tried both app n web page.

Re: Payment not working

Handy1 — Sat, 16 Dec 2023 01:48:58 GMT

@Jlfstratton Defiantly only do it in the app . Especially to activate . Website good to manage account after that . I would give it one full hour and uninstall the app and re install it

Re: Payment not working

Jlfstratton — Sat, 16 Dec 2023 03:03:55 GMT

Still didn't work

Re: Payment not working

softech — Sat, 16 Dec 2023 03:08:25 GMT

HI @Jlfstratton

Please first uninstall the app, then clear the browser cache for the default browser on your phone, then reboot and reinstall the app

Please try to setup another login with another email address, it should work that way

Re: Payment not working

Jlfstratton — Sat, 16 Dec 2023 03:18:07 GMT

I don't have another email to use

Re: Payment not working

Jedi1 — Sat, 16 Dec 2023 07:00:35 GMT

When I signed up I was using safari and it would not work. I ended up trying chrome and it worked. Since then, i have not had to do so but just thought I would mention it in case a different browser is something you could try. Also in the app, try completely logging out and then back in.

Re: Payment not working

Jlfstratton — Thu, 21 Dec 2023 16:54:39 GMT

tried this, didnt work

Re: Payment not working

Handy1 — Thu, 21 Dec 2023 17:00:24 GMT

@Jlfstratton get support to help you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437