topic Re: Failed esim transfer? in Get Support

Failed esim transfer?

Brandon0 — Fri, 15 Dec 2023 23:59:24 GMT

I'm switching from Rogers.

Texted yes to the confirmation from them.

Few minutes later I got a message on my iPhone that the esim transfer/activation failed. Now all I have is SOS. I can't call out at all now.

Help!

Re: Failed esim transfer?

Handy1 — Fri, 15 Dec 2023 23:56:46 GMT

@Brandon0 Please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Failed esim transfer?

Andy85 — Sat, 16 Dec 2023 00:55:46 GMT

Hi @Brandon0,

You seem to have followed all the necessary steps. It should be something that the customer support can fix. I would recommend sending a ticket request to them using the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.