topic Want to cancel the service in Get Support

Want to cancel the service

Cashrecon — Sat, 16 Dec 2023 00:50:08 GMT

I lost my phone and can't get SMS OTP to log in my account. any support on that?

Re: Want to cancel the service

Handy1 — Sat, 16 Dec 2023 00:53:39 GMT

@Cashrecon Please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Want to cancel the service

Andy85 — Sat, 16 Dec 2023 01:04:38 GMT

Hi @Cashrecon,

Login to My Account --> go to Profile page --> click Report Lost/Stolen Phone and click Put my service on hold

Or you can follow this link:

If you are unable to login because you don't have a phone to receive the necessary code, on the screen you need to enter the code, click on "Didn't get the code?" or "Resend code". Then choose Send email

Re: Want to cancel the service

kalev — Sat, 16 Dec 2023 01:06:28 GMT

Once you enter your email id & password... OTP will be sent to your phone. There click on "Didn't get the code" option and opt to get OPT onto your email id instead and login to your account.

Re: Want to cancel the service

Phil_Adelphus — Sat, 16 Dec 2023 01:08:22 GMT

@Cashrecon You can get support for the log in as already mentioned, but in your subject line you say you want to cancel the service. Do you mean you want to close the account and leave PM altogether?