topic reinstate number in Get Support

reinstate number

hafizo23 — Fri, 15 Dec 2023 22:52:55 GMT

my sim card number stopped working. I ordered new sim card thinking there was a problem with old one. but now the system wants me to choose a new number. I would like to keep my old number , what should I do?

Re: reinstate number

Handy1 — Fri, 15 Dec 2023 22:56:12 GMT

@hafizo23 use this link to support to help you SIM card swap the number

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: reinstate number

softech — Fri, 15 Dec 2023 22:56:38 GMT

@hafizo23 if the account is not over 90 days without payment, the error you got was just because the new login system didn't migrated your account properly earlier. Easy fix for PM support, you just need to engage thrm by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: reinstate number

hafizo23 — Fri, 15 Dec 2023 22:57:14 GMT

i currently have no number though

shall i resume with the process of obtaining a new number ? then do the switch?

Re: reinstate number

kb_mv — Fri, 15 Dec 2023 22:57:20 GMT

@hafizo23 If you activated the new sim card you shouldn't have. You are supposed to go into your account and change the SIM card number on the account. Not sure what can be done but send a message to customer service at the link below. Let them know what happened:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: reinstate number

Handy1 — Fri, 15 Dec 2023 22:59:48 GMT

@hafizo23 No you don’t want to activate . Just sim card swap number you can usually do this yourself in your account profile page . However you can’t seem to log in . So use link I provided in first reply to have support do it for you . And you will keep same phone number and plan

Re: reinstate number

hafizo23 — Fri, 15 Dec 2023 23:02:05 GMT

i think i lost the number as i havent used it for over 90 days

Re: reinstate number

Handy1 — Fri, 15 Dec 2023 23:04:19 GMT

@hafizo23 Then your account is most likely gone . If that’s the case you would want to create a new account with different email then before

add and take advantage of the new activation only plan 40GB for $34 5G unlimited data

Re: reinstate number

softech — Fri, 15 Dec 2023 23:06:37 GMT

@hafizo23 please call 1.855.4PUBLIC from another phone, enter 1 for English and then your phone number, if the system says cannot find your account, then you account was closed due to non-payment over 90 days.

Re: reinstate number

hafizo23 — Fri, 15 Dec 2023 23:08:04 GMT

I belive the account was indeed closed. so my question is , can i get my old number back?

Re: reinstate number

BKNS27 — Sat, 16 Dec 2023 02:21:07 GMT

@hafizo23

Your old number will be returned to the carrier you got the number from. So it is slim to none to get it back. Then it is held for 90 days before it is released to the public.

Re: reinstate number

hafizo23 — Sat, 16 Dec 2023 10:13:07 GMT

the carrier I had the sim card with was PUBLIC MOBILE and it seems that it was deactivated in September or October, so I don't think it was given out to a new client. also, i tried calling it and there is no ringer tone.

Re: reinstate number

hTideGnow — Sat, 16 Dec 2023 14:21:58 GMT

HI @hafizo23

So, you called the number and confirmed no one taken the number yet?

There is a high chance you can get it back if you can show support agent you were the owner of the number before. Of course, they would need you to activate the service first. But confirm with CS agent before doing so. Please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437