topic Re: Phone Connection in Get Support

Phone Connection

GRT1 — Fri, 15 Dec 2023 22:11:10 GMT

Just recently when I am away from my residence my Public Mobile data will not connect to my phone. When I check the Public Mobile it shows as no connection. I am unable to use maps, text, or internet unless I use a wifi connection at a mall or restaurant. Very annoying. Cannot figure what happened as it was working previously. Thanks.

Re: Phone Connection

Handy1 — Fri, 15 Dec 2023 22:15:48 GMT

@GRT1 Can you try the simcard in another phone to test ? Maybe also try resetting network settings . If same use this link to submit ticket with support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone Connection

JoyLuck — Fri, 15 Dec 2023 22:18:04 GMT

@GRT1

Check your apn settings and ensure that your mobile data is on.

https://www.publicmobile.ca/en/bc/get-help/articles?q=apn

Re: Phone Connection

HALIMACS — Fri, 15 Dec 2023 23:21:16 GMT

@GRT1

Have you checked your self-serve account to ensure you have not depleted your plan cycle data allotment?

If you have, that's why.