topic Re: Cancel Autopay in Get Support

Cancel Autopay

dumasss — Fri, 15 Dec 2023 21:11:36 GMT

Cant login to my account. don't know the address associated.

Cant call 611. dont know the pin

How can I cancel Autopay. Is there anyway to get a callback

Re: Cancel Autopay

softech — Fri, 15 Dec 2023 21:16:45 GMT

@dumasss

if you know your 4 digits pin, you can disble it by calling *611

If you don't know the pin and need to login My Account, and unable to do so, please engage support to have it sorted out

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Cancel Autopay

computergeek541 — Fri, 15 Dec 2023 21:26:34 GMT

Re: Cancel Autopay

BKNS27 — Fri, 15 Dec 2023 21:45:42 GMT

@dumasss

So the only thing you know about your account is your number. You can dial 1-855-4PUBLIC and diable AutoPay.

Re: Cancel Autopay

dumasss — Fri, 15 Dec 2023 21:58:28 GMT

have to know you pin. I do not. I set this phone up for my kids...and now I want to move it to Koodo. Can't get in and disable autopay without knowing my email or my pin.

Re: Cancel Autopay

dumasss — Fri, 15 Dec 2023 21:58:46 GMT

have to know you pin. I do not. I set this phone up for my kids...and now I want to move it to Koodo. Can't get in and disable autopay without knowing my email or my pin.

Re: Cancel Autopay

computergeek541 — Fri, 15 Dec 2023 21:59:54 GMT

Re: Cancel Autopay

Phil_Adelphus — Fri, 15 Dec 2023 22:12:04 GMT

@dumasss Just port the number to Koodo, that will close your PM account automatically.

Re: Cancel Autopay

dumasss — Fri, 15 Dec 2023 22:12:41 GMT

Thanks, I'll wait for the new sim to arrive