topic Re: Texting in Get Support

Texting

Duffy69 — Tue, 12 Dec 2023 01:22:14 GMT

I've recently moved to Public from Virgin. I purchased a new Sim card and have moved my contacts over. I am however unable to send or receive texts from most of them. Any thoughts? Took it to a kiosk but they were unable to assist and think it may be a faulty sim card.

Re: Texting

Handy1 — Mon, 11 Dec 2023 18:56:53 GMT

@Duffy69 Can you test the SIM card Ina mother phone to try ? Also try resetting network settings see if that helps . If same you can send support a message to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Texting

hTideGnow — Mon, 11 Dec 2023 19:02:42 GMT

HI @Duffy69

iPhone or Android?

Start with Reset All networks

if iPhone, update the Carrier profile, disable iMessage, reboot and enable it back. And if Android, clear text app cache

Re: Texting

Duffy69 — Fri, 15 Dec 2023 19:07:58 GMT

Good idea, I will try that tonight.

Re: Texting

Duffy69 — Fri, 15 Dec 2023 19:08:41 GMT

Silly question I'm sure but how do I clear text app cache?