topic Re: New activation , 5g in Get Support

New activation , 5g

Kingbaida_2023 — Fri, 15 Dec 2023 17:54:24 GMT

Hello,

i have just switched to PM , 5g , and the speeds are slower than 3G

I can barely go above 3 mbps. Yes 3 !

Very deceiving , why ?
BTW, iPhone 14 Pro.

tks

Re: New activation , 5g

Handy1 — Fri, 15 Dec 2023 17:56:09 GMT

@Kingbaida_2023turn off wifi and do speed test again

Speed test

https://www.speedtest.net/apps

Re: New activation , 5g

Kingbaida_2023 — Fri, 15 Dec 2023 17:59:03 GMT

Trust me , I have ….. 5.2 mbps

Re: New activation , 5g

Kingbaida_2023 — Fri, 15 Dec 2023 18:02:52 GMT

Re: New activation , 5g

Handy1 — Fri, 15 Dec 2023 18:07:26 GMT

@Kingbaida_2023 That’s awful ok have you tried reseting your network settings does that make any difference

Re: New activation , 5g

Kingbaida_2023 — Fri, 15 Dec 2023 18:13:52 GMT

I have tried everything . Reseting network, change apn , and I can compare on my phone speeds with Rogers 5g and PM . I’m shocked to see how slow PM is …. Could it be the fact that I need to wait few hours to get « activated » on the 5G network ?

Re: New activation , 5g

JoyLuck — Fri, 15 Dec 2023 18:32:20 GMT

@Kingbaida_2023

Contact an agent to confirm that your account has been provisioned correctly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New activation , 5g

Kingbaida_2023 — Fri, 15 Dec 2023 18:39:50 GMT

Just did.

tks🤙