topic Re: I can’t phone, text or use the cell data in Get Support

I can’t phone, text or use the cell data

Aheun — Fri, 15 Dec 2023 04:17:14 GMT

I am switching from Freedom to Public. I removed the freedom sim and gave it to my daughter. I put the new public mobile sim in my iPhone 8. I chose a new number. It does not work.

Re: I can’t phone, text or use the cell data

Dunkman — Fri, 15 Dec 2023 04:26:43 GMT

@Aheun

Just to clarify, you did not transfer your number from Freedom mobile to Public mobile. Correct? You just want to activate a new account with Public mobile with new phone number.

Were you charged? Did you activate the new account on the website or Public mobile app? If on the website, you will need to download the PM app and finish activation.

Re: I can’t phone, text or use the cell data

softech — Fri, 15 Dec 2023 04:27:10 GMT

@Aheun

try you sim in another phone to confirm

But it does sound like a sim card provision issue. Easy fix for PM but you need to engage them by direct message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: I can’t phone, text or use the cell data

BKNS27 — Fri, 15 Dec 2023 05:52:08 GMT

@Aheun

If you picked a new number. Try rebooting your phone by powering off then back on.

Re: I can’t phone, text or use the cell data

Aheun — Fri, 15 Dec 2023 07:48:31 GMT

I did do this. It didn’t resolve the issue.

Re: I can’t phone, text or use the cell data

computergeek541 — Fri, 15 Dec 2023 08:22:54 GMT