topic Re: Login Issue in Get Support

Login Issue

amongillo — Fri, 15 Dec 2023 04:12:13 GMT

Every time I try to log in, it brings me to a "Let's complete your activation" page but I already have a SIM card with a public mobile plan. It does not let me continue to my account in any way. The two buttons provided on this page are "resume activation" which makes me select and purchase a new subscription plan (which I already have), and a "go to login page" button, which brings to me a page where I input my email and password, then it brings me back to this "let's complete your activation" page again. I have tried deleting cache and history as well as disabling adblock. Please help, as my card has expired and I need to update the information to continue having service.

Re: Login Issue

softech — Fri, 15 Dec 2023 03:57:03 GMT

@amongillo

PM has migrated to a new login system EverSafe earlier this year. The error you got indicates your account was not migrated properly onto this new system.

No worries, support can fix it easily, you just need to engage them by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Login Issue

Sansan — Fri, 15 Dec 2023 03:56:18 GMT

Sorry to hear that. Please send a message at the link below for agent assistance. They can help you sort it out.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login Issue

Handy1 — Fri, 15 Dec 2023 04:01:13 GMT

@amongillo You can submit ticket with support using this link

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login Issue

amongillo — Fri, 15 Dec 2023 17:53:00 GMT

thanks! Ive messaged them waiting on a response

Re: Login Issue

Handy1 — Fri, 15 Dec 2023 17:53:52 GMT

@amongillo

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage