topic Not able to make a payment in Get Support

Not able to make a payment

Barbora222 — Fri, 15 Dec 2023 03:39:57 GMT

It happened to me for the second time now that the auto-pay failed and now I am not even able to make the payment manually and I don't understand why and what is happening. I tried 2 different credit cards and 2 different debit card and I always just get the massage that we were unable to process the payment at this time, please try later. It's been 2 days and I still don't have my plan and cannot do anything to change it.

Please help

Re: Not able to make a payment

Handy1 — Fri, 15 Dec 2023 03:52:28 GMT

@Barbora222 You can buy payment vouchers and load them *611 and resume services right away . And get supper to update the credit card info for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not able to make a payment

softech — Fri, 15 Dec 2023 03:51:05 GMT

@Barbora222

did you get the "Oops" error? you can try again after waiting for a full hour, use Incognito mode to login

If it still fails and if renewal not come yet, please wait full 24 hours after and try

if you need to pay urgently, consider getting a voucher from SDM/London Durg/711/Shell and load the voucher uisng *611

Re: Not able to make a payment

Barbora222 — Fri, 15 Dec 2023 03:55:06 GMT

No no Oops, just "Sorry we're not able to process your payment at this time. Please try again later". I am really confused about what's wrong and if this is gonna happen every month. It doesn't make any sense.

Re: Not able to make a payment

softech — Fri, 15 Dec 2023 03:58:21 GMT

@Barbora222 still wait the your and try again using Incognito mode. If it fails, a 24 hours wait is needed to clear the lock on the system.