topic Re: Cannot Use App While on Cell Data in Get Support

Cannot Use App While on Cell Data

fixin1 — Sat, 04 May 2024 15:59:33 GMT

I have a 20GB 5G Unlimited data Plan and I reached the limit, but when I reached 50MB left on high-speed 250mbps data and tried to look at my data usage, it displayed that Cloudflare has blocked access to Eversafe ID portal from eversafe.id.telus.com from the app. It says to contact customer support, web works good still, and if I use wifi on the app, it works. The message from the app is: "Sorry, you have been blocked, You are unable to access eversafe.id.telus.com. It says to email the owner to let them know that I've been blocked, but do I Private Message the Agent?

EDIT: Increased Grammar for people who are experiencing the same issue and want a resolution.

Re: Cannot Use App While on Cell Data

hTideGnow — Fri, 15 Dec 2023 02:17:22 GMT

HI @fixin1

but can you access other sites ? You should still able to access other sites but at slower speed.

if you cannot access any sites at all, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot Use App While on Cell Data

Handy1 — Fri, 15 Dec 2023 02:17:02 GMT

@fixin1 Maybe try the website instead can you log in there by any chance . But here’s the link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot Use App While on Cell Data

fixin1 — Fri, 15 Dec 2023 02:18:29 GMT

I can access other sites, including Public Website, but I prefer app.

Re: Cannot Use App While on Cell Data

fixin1 — Fri, 15 Dec 2023 02:19:06 GMT

I can log in to the website, but I'll contact CS_Agent

Re: Cannot Use App While on Cell Data

hTideGnow — Fri, 15 Dec 2023 02:19:53 GMT

HI @fixin1

so look like it could be a problem with how they route the app traffic

let us know if agent able to resolve the problem

Re: Cannot Use App While on Cell Data

fixin1 — Fri, 15 Dec 2023 02:20:39 GMT

Okay, thanks!

Re: Cannot Use App While on Cell Data

BKNS27 — Fri, 15 Dec 2023 02:28:32 GMT

@fixin1

It is in the 1.1.1.1 Cloudflare settings that is blocking the PM app.

For iPhones, Go to your 1.1.1.1 app then top right 3 horizontal bars>Advance>Connection Options and disable the Disable for Cellular Network.

For Androids, 3 horizontal bars>Advance>Connection Options>Manage excluded apps>Manage settings and click on the apps you want to excluded.

Re: Cannot Use App While on Cell Data

fixin1 — Fri, 15 Dec 2023 02:33:50 GMT

I went on that 1.1.1.1 app and did that! It is actually working! Thank-you @BKNS27 for the help!

Re: Cannot Use App While on Cell Data

BKNS27 — Fri, 15 Dec 2023 02:39:41 GMT

@fixin1

You are welcome! I learned the hard way and figured it out!