topic US Roaming Add-on Not Working!!!!! in Get Support

US Roaming Add-on Not Working!!!!!

Beckums42M — Fri, 15 Dec 2023 02:22:35 GMT

I purchased the add-on before my trip. When I went across the boarder I was notified that I had entered the US and that roaming was on. I can text and phone, but I have zero data. There's no minutes being recorded on my add-on, so now I don't believe that it is working at all and I'm unsure what I'm getting charged for.

I have turned my phone on and off, turned my roaming on and off, turned the network to manual and back to automatic. And turned the VoLTE on and off. Nothing seems to change it.

I can't submit a ticket, for some reason. I can not understand.

Any suggestions????

Re: US Roaming Add-on Not Working!!!!!

Handy1 — Fri, 15 Dec 2023 02:24:47 GMT

@Beckums42M Set the phone to LTE and make sure your connected to T mobile or AT&T

but you can submit ticket with this link @Beckums42M

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US Roaming Add-on Not Working!!!!!

BKNS27 — Fri, 15 Dec 2023 02:35:02 GMT

@Beckums42M

If it is reboot your phone by powering off then back on.

Re: US Roaming Add-on Not Working!!!!!

Beckums42M — Fri, 15 Dec 2023 03:46:23 GMT

Ya, see, I had done that 3 times already today... Any other suggestions?

Re: US Roaming Add-on Not Working!!!!!

Beckums42M — Fri, 15 Dec 2023 03:47:08 GMT

I have done the LTE thing and the T-Mobile/AT&T thing and nothing.

I will try the messaging.