topic Data not working in Get Support

Data not working

CE4 — Fri, 15 Dec 2023 01:21:14 GMT

I upgraded a public subscription and now data and the phone service isn't working and I have tried for help but it's a complete joke. If I can't get any help I'm canceling and moving to a different provider. Public mobile chat box is terrible.

Re: Data not working

hairbag1 — Fri, 15 Dec 2023 01:23:56 GMT

@CE4

use this link to message a Customer Support Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

while you wait for them to help...have you tried restarting the phone ?

Re: Data not working

hTideGnow — Fri, 15 Dec 2023 01:24:04 GMT

HI @CE4

seems like you are not the only one, many have similar experience after a plan change.

Try reboot the phone, try Reset all networks. if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working

Handy1 — Fri, 15 Dec 2023 01:27:00 GMT

@CE4 Can you try the SIM card in another phone to test . Try resetting network settings also . If still no luck please submit ticket with support to investigate

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437