topic Lost service in Get Support

Lost service

Cy12 — Thu, 14 Dec 2023 21:57:20 GMT

I just switched plans and my phone lost all reception. I can't call, text or use the internet. Any advice?

JoyLuck — Thu, 14 Dec 2023 22:05:09 GMT

Confirm in self service that your account is Active. Then reboot phone, reset network settings or try sim in another unlocked phone.

Sansan — Thu, 14 Dec 2023 22:07:59 GMT

If still not working submit a message to customer service representative at the link below for assistance.

Cy12 — Thu, 14 Dec 2023 22:10:18 GMT

Thank you, I've done this and submitted a ticket with cs_agent.

BKNS27 — Thu, 14 Dec 2023 22:11:20 GMT

Try rebooting your phone by powering off then back on.
Also check to see there are no outages in your area:

hTideGnow — Thu, 14 Dec 2023 22:11:25 GMT

hi @Cy12 there seems to be quite some problem after plan change lately. Probably some system glitches