topic Re: Ticket in Get Support

Ticket

Chudobs82 — Thu, 14 Dec 2023 21:47:18 GMT

I recently opened a ticket and spoke with a customer service rep. Who was supposed to change my plan. So I went back into our messages and they were all deleted. Then it went back into open another ticket and now it won't let me at all. Hopefully this isn't another screw job

Re: Ticket

Handy1 — Thu, 14 Dec 2023 20:41:32 GMT

@Chudobs82

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Ticket

hTideGnow — Thu, 14 Dec 2023 20:44:49 GMT

hi @Chudobs82 it wouldn't be gone. Check the Sent box as well

If still can't find it, submit another ticket

Re: Ticket

BKNS27 — Thu, 14 Dec 2023 21:30:25 GMT

@Chudobs82

Just refresh your browser by clicking the n the circular arrow.

As for your pm, click to n your avatar>Messages then click on Inbox then the drop-down menu for Sent…your pm conversation should be there.

Re: Ticket

Chudobs82 — Fri, 15 Dec 2023 04:40:52 GMT

Won't let me submit another ticket been trying all day . Confidently says error. They were supposed to change my plan. Randomly all messages disappeared and I can't open another ticket