topic Re: Problem with my account and impossible to reach a support agent or create a ticket in Get Support

Problem with my account and impossible to reach a support agent or create a ticket

Avery3 — Thu, 14 Dec 2023 19:30:51 GMT

I just put in for a new account and paid for the new promotion, in the app it gave me an error and said I needed to contact support which seems impossible. There’s already a hold for the funds in my band account but I can’t seem to get help.

Re: Problem with my account and impossible to reach a support agent or create a ticket

Handy1 — Thu, 14 Dec 2023 19:32:07 GMT

@Avery3 You can use this link to submit ticket

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Problem with my account and impossible to reach a support agent or create a ticket

hTideGnow — Thu, 14 Dec 2023 19:32:42 GMT

HI @Avery3

at which step in the activation it got the error? and you were using app? passed the payment?

please submit a ticket with CS Agent here for them to further investigate
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem with my account and impossible to reach a support agent or create a ticket

Avery3 — Thu, 14 Dec 2023 19:33:07 GMT

It won’t allow me to message CS_Agent for whatever reason it doesn’t show up as a valid message recipient

Re: Problem with my account and impossible to reach a support agent or create a ticket

hTideGnow — Thu, 14 Dec 2023 19:34:43 GMT

HI @Avery3

try this link instead

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if same, click here: @CS_Agent and then the button Send message and you can type them the message

Re: Problem with my account and impossible to reach a support agent or create a ticket

Avery3 — Thu, 14 Dec 2023 19:35:31 GMT

Thank you the link did allow me to message them, I will await a reply.

Re: Problem with my account and impossible to reach a support agent or create a ticket

Phil_Adelphus — Thu, 14 Dec 2023 19:35:47 GMT

@Avery3 Were you using this link and not the bottom one? This is the one for customer service, the other is to check for replies

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem with my account and impossible to reach a support agent or create a ticket

hTideGnow — Thu, 14 Dec 2023 19:36:30 GMT

HI @Avery3

can you screenshot the error and post here?

Re: Problem with my account and impossible to reach a support agent or create a ticket

Avery3 — Thu, 14 Dec 2023 19:37:24 GMT

Re: Problem with my account and impossible to reach a support agent or create a ticket

hTideGnow — Thu, 14 Dec 2023 19:38:15 GMT

and @Avery3

and if you click here @CS_Agent , you should see this:

and you can click the button Send a Message and you can type them the message