topic Re: Cannot connect to any agent in Get Support

topic Re: Cannot connect to any agent in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-connect-to-any-agent/m-p/1108926#M774499 <P>Thanks for your help. I tried using the link you provide but it does not work. It just takes me to my inbox.</P> Thu, 14 Dec 2023 18:39:59 GMT ArnabRocky 2023-12-14T18:39:59Z Cannot connect to any agent https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-connect-to-any-agent/m-p/1108921#M774494 <P>I am trying for last few weeks but could not connect with any agent. It's frustrating. I switched to VirginPlus a few weeks ago and now I cannot access my payment history from my public mobile account. I do not know what to do in this situation. The customer service is very poor.</P><P> </P><P> </P> Thu, 14 Dec 2023 18:37:46 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-connect-to-any-agent/m-p/1108921#M774494 ArnabRocky 2023-12-14T18:37:46Z Re: Cannot connect to any agent https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-connect-to-any-agent/m-p/1108922#M774495 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/357562">@ArnabRocky</a>  You can with this link </P><P class=""><SPAN class="">send a  private message   To CS_Agents</SPAN></P><P class=""><SPAN class=""><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span> Link below <span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN></P><P class=""><SPAN class="">                          <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN class="">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A><BR />    </SPAN></P><P class=""><SPAN class="">   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box</SPAN></P><P class=""> </P><P class=""><SPAN class=""><A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A></SPAN></P> Thu, 14 Dec 2023 18:38:21 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-connect-to-any-agent/m-p/1108922#M774495 Handy1 2023-12-14T18:38:21Z Re: Cannot connect to any agent https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-connect-to-any-agent/m-p/1108926#M774499 <P>Thanks for your help. I tried using the link you provide but it does not work. It just takes me to my inbox.</P> Thu, 14 Dec 2023 18:39:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-connect-to-any-agent/m-p/1108926#M774499 ArnabRocky 2023-12-14T18:39:59Z Re: Cannot connect to any agent https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-connect-to-any-agent/m-p/1108929#M774502 <P>HI <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/357562">@ArnabRocky</a> </P><P>use this link :<BR /><SPAN>       </SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><SPAN>  </SPAN></P><P><SPAN>it should show you a compose new message windows, you will message CS agent there</SPAN></P> Thu, 14 Dec 2023 18:41:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-connect-to-any-agent/m-p/1108929#M774502 hTideGnow 2023-12-14T18:41:24Z Re: Cannot connect to any agent https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-connect-to-any-agent/m-p/1108931#M774504 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/357562">@ArnabRocky</a>  </P><P class=""><SPAN class="">send a  private message   To CS_Agents</SPAN></P><P class=""><SPAN class=""><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span> Link below <span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN></P><P class=""><SPAN class="">                          <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN class="">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A><BR />    </SPAN></P> Thu, 14 Dec 2023 18:42:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-connect-to-any-agent/m-p/1108931#M774504 Handy1 2023-12-14T18:42:16Z Re: Cannot connect to any agent https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-connect-to-any-agent/m-p/1108944#M774513 <P>Thank you. The link worked.</P> Thu, 14 Dec 2023 18:57:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-connect-to-any-agent/m-p/1108944#M774513 ArnabRocky 2023-12-14T18:57:12Z