topic Payment in Get Support

Payment

Bobbybuilder — Thu, 14 Dec 2023 18:35:02 GMT

So I just started with public last month and I paid with a prepaid credit card and now when I try to change it to the prepaid card I bought for this month it keeps saying that it can't do the transaction try again later what am I doing wrong, I'm not very tech savvy

Re: Payment

hTideGnow — Thu, 14 Dec 2023 18:36:41 GMT

HI @Bobbybuilder

Wait another two hours and try using Incognito/Private/Secret mode on your browser to try again. For postal code, you can put any valid postal code for prepaid credit card.

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

Handy1 — Thu, 14 Dec 2023 18:37:30 GMT

@Bobbybuilder You may need to wait one full hour and try again . But try incognito or private mode or even from a different device or computer instead . If still same submit ticket with support to help you update

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage