topic Re: SIM card issue in Get Support

SIM card issue

Kam1818 — Thu, 14 Dec 2023 17:56:49 GMT

Sometimes I lose connection when I'm talking to someone. All of the sudden my cell gets disconnected, and I see no service on my cell. I searched the issue and tried everything but didn’t fix my issue. I called Goggle and tried their solutions but didn’t work as well. They suggested to put my SIM card to another cell phone and if I have the same issue then it is the SIM card.

I tried it and I have kind of the same issue. In my Pixel 6a phone I lose connection and I see no service sign. But in my other cell (Pixel 2) the phone just gets disconnected. I check and I have connection but no idea why it gets disconnected.

Can the issue be SIM card?

Re: SIM card issue

Handy1 — Thu, 14 Dec 2023 17:59:27 GMT

@Kam1818 Maybe try resetting network settings . See if that helps . Otherwise here’s direct link to support to investigate . Maybe they can reset your account on there end

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM card issue

hTideGnow — Thu, 14 Dec 2023 18:04:56 GMT

HI @Kam1818

when you are making calls, check if it shows you are connecting to 3G or 4G (LTE). If it shows 4G while you are on a call, then there is a problem with VoLTE for you. If it is showing 3G, then you are not using VoLTe but 3G for voice.

you should also submit a ticket with CS agent first so they can refresh your account, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card issue

BKNS27 — Thu, 14 Dec 2023 18:10:13 GMT

@Kam1818

It sounds like the SIM contacts and not connecting. Try wiping the SIM contacts with rubbing alcohol and reset the Network setting.