topic Re: Stuck in a loop with Eversafe + cannot receive CALLS or TEXTS in Get Support

Stuck in a loop with Eversafe + cannot receive CALLS or TEXTS

Biscayne05 — Thu, 14 Dec 2023 15:50:33 GMT

I activated my service Tuesday night but in a limbo with my EversafeID - it says to reset my pw and a new one will generate, however, I CANNOT RECEIVE calls and texts, can only MAKE THEM

How am I supposed to resolve this since I cannot receive calls or texts?

Re: Stuck in a loop with Eversafe + cannot receive CALLS or TEXTS

Sansan — Thu, 14 Dec 2023 15:51:47 GMT

Please send a message to customer service representative at the link below to fix.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Stuck in a loop with Eversafe + cannot receive CALLS or TEXTS

hTideGnow — Thu, 14 Dec 2023 15:57:16 GMT

HI @Biscayne05

it is the porting not done and hence you are not receiving text and cannot login. Put the login aside first and let's get the porting completed. I will send you a number to call the Poring support team, they will fix it for you. Please check your Community inbox