topic Re: Login issues in Get Support

Login issues

Mj378 — Thu, 14 Dec 2023 14:55:01 GMT

I can't login to my account

Re: Login issues

Handy1 — Thu, 14 Dec 2023 15:00:48 GMT

@Mj378 Try again incognito mode private mode or from another device or computer . Also maybe try the app instead , if same you can submit ticket with support to help you gain a cases

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Login issues

hTideGnow — Thu, 14 Dec 2023 15:00:51 GMT

HI @Mj378

Please try the Forgot email and/or Forgot Password link first

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login issues

esjliv — Thu, 14 Dec 2023 15:32:35 GMT

@Mj378 - are you a current customer? Do you have a public mobile phone number? Or have you just ordered a physical sim card?

If you are a customer is your account Active or Suspended. How long has it been suspended if so? Over 90 days in nonpay status you lose your phone number and account with Public.