topic Re: Old phone broke/ can't get into email in Get Support

Old phone broke/ can't get into email

KSMBoulter — Thu, 14 Dec 2023 13:38:46 GMT

Hello, my old phone had an esim and it is no longer working. I bought a SIM card for another phone but i can't get into my old account because if the eversafe and i can't access my old email either. I need help getting my number back and on the new device.

Re: Old phone broke/ can't get into email

Handy1 — Thu, 14 Dec 2023 13:42:54 GMT

@KSMBoulter If you can’t log in submit ticket with support to SIM card swap the number for you to the new physical SIM card you have . Then you will get code sent to that new sim card to log into your account again . And keep same phone number and plan

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Old phone broke/ can't get into email

softech — Thu, 14 Dec 2023 13:43:26 GMT

@KSMBoulter

You can simply message support and they can update the account with the sim card number you have. Please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Old phone broke/ can't get into email

KSMBoulter — Thu, 14 Dec 2023 13:45:44 GMT

Thank you I have submitted a ticket.