topic Re: eSIM in Get Support

eSIM

Hubertgz — Thu, 14 Dec 2023 04:20:40 GMT

My phone is an iPhone 14 pro.
I tried to install the new eSIM yesterday when I subscribed to Public Mobile. The cell number was successfully transferred from Fido. But the eSim activation failed. I tried to find somebody with Telus for help. But I was told that all customer support is online only. My cell is dead now. Anyone can help me?

Re: eSIM

softech — Thu, 14 Dec 2023 04:14:22 GMT

@Hubertgz

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself.

If you missed the step to install by the app, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: eSIM

Handy1 — Thu, 14 Dec 2023 04:15:44 GMT

@Hubertgz Check your welcome email on computer for the eSIM QR code and scan with phone . And reset network settings . If no email or still not working you can use this direct link to support to submit ticket

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM

Hubertgz — Thu, 14 Dec 2023 05:13:55 GMT

How do I know that the eSim profile is installed or not?

Re: eSIM

Hubertgz — Thu, 14 Dec 2023 05:31:24 GMT

The problem is solved. I needto set the esim as Primary sim. Now my cell is working. Thanks a lot.