topic Re: error message when trying to contact customer agent in Get Support

error message when trying to contact customer agent

Kerri4 — Thu, 14 Dec 2023 04:07:33 GMT

Hllo. My bill is double this month so I'm trying to contact a customer service agent. I receive the following message:

Oops, something went wrong. This may be due to a system error, please go back to the previous page and try again.

I am also asked to sign in repeatedly. This happens with Safari and Chrome on a 2015 Macbook pro and my iPhone 14 pro. thanks for any help you can provide.

Re: error message when trying to contact customer agent

softech — Thu, 14 Dec 2023 04:02:31 GMT

@Kerri4 if you have problem opening ticket with agent, please message them directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: error message when trying to contact customer agent

Handy1 — Thu, 14 Dec 2023 04:04:31 GMT

@Kerri4 You can use this direct link to support to submit ticket

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: error message when trying to contact customer agent

Kerri4 — Thu, 14 Dec 2023 04:37:49 GMT

thank you so much, I really appreciate this.

Re: error message when trying to contact customer agent

computergeek541 — Thu, 14 Dec 2023 04:39:47 GMT

self solution removed

Re: error message when trying to contact customer agent

softech — Thu, 14 Dec 2023 17:51:40 GMT