topic How can I transfer my ESIM to a new phone in Get Support

How can I transfer my ESIM to a new phone

Samin12 — Thu, 14 Dec 2023 02:59:53 GMT

Hello

I recently got a new iPhone but keep receiving an error when I try to transfer my number over. I called Apple and they said to contact my carrier to update the IMEI on my account so that the ESIM will work.

How can I do this?

Re: How can I transfer my ESIM to a new phone

Grand_Total — Thu, 14 Dec 2023 03:04:02 GMT

My understanding is that you cannot. Instead, you should buy a new eSIM for your phone, and then change the eSIM in your PM configurations.

Re: How can I transfer my ESIM to a new phone

softech — Thu, 14 Dec 2023 03:11:10 GMT

@Samin12

For eSIM with new phone, you have to re-buy a new one for $5.
Yes, while eSIM is "cool", there are disadvantages as well. For eSIM, if you have a new phone, or if you ever wipe your phone, you will have to re-buy a new eSIM again. There is no such problem with Physical sim card.

To rebuy new eSIM, First, download the app on your new phone, click ⊕ or ⧁ at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now. You can buy and install eSIM from there

Re: How can I transfer my ESIM to a new phone

hforester — Wed, 12 Mar 2025 21:52:12 GMT

I hope you can assist me. I am having difficulty in activating a new iPhone 16 Plus that I just purchased from an Apple store in the U.S. My old iPhone is completely dead (it was immersed in salt water) so I an unable to transfer any information from it. You wrote, "To rebuy new eSIM, download the app on your new phone, click ⊕ or ⧁ at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now. You can buy and install eSIM from there". But there is no ⊕ or ⧁ at the bottom left to bring up the menu, so how can I proceed to download the required app to purchase a SIM card or eSIM card? The Apple store where I purchased the iPhone told me that I must contact my Canadian supplier (Public Mobile) as Apple only works with U.S. providers.