topic Re: Cannot confirm my identity in Get Support

Cannot confirm my identity

AshokaB58 — Thu, 14 Dec 2023 01:15:24 GMT

I just activated my SIM and created an account, but cannot confirm my identity as I am not getting the 6 digit verification code in my text messages.

Re: Cannot confirm my identity

Handy1 — Thu, 14 Dec 2023 01:17:38 GMT

@AshokaB58 If you see the option that says “didn’t get code “ tap it and se if you get option to send code to email instead . If same please submit ticket with support to help you gain access

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

Re: Cannot confirm my identity

Engineerlady — Thu, 14 Dec 2023 02:32:16 GMT

Or try putting your old SIM card into the phone than you would get the text messages. I know it’s annoying to do that. But it will work. Or I use my partner phone to get them to take out their SIM card and put in my old for the time being just until I was able to get the 6 digits. Or you can ask for email instead. Best of luck.