topic Re: Charges in Get Support

Charges

Vetisha — Wed, 13 Dec 2023 16:33:14 GMT

I have been charge twice for my plan would like a refund back

Re: Charges

Handy1 — Wed, 13 Dec 2023 16:34:13 GMT

@Vetisha And both charges are posted . One not just pending ? If so submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Charges

JoyLuck — Wed, 13 Dec 2023 16:34:59 GMT

@Vetisha

Log into self service and see if the extra payment is in Available Funds. If yes, just leave there and it will be used on renewal. If not, then contact an agent using the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charges

Gwanzi — Wed, 13 Dec 2023 21:02:02 GMT

Re: Charges

Vetisha — Wed, 13 Dec 2023 22:24:33 GMT

I did I get through to someone they tell me 15 to get the money back to my account

Re: Charges

Handy1 — Wed, 13 Dec 2023 22:27:11 GMT

@Vetisha Oh good so they credited your account . That’s best anyways and it will get use towards your next renewal