topic I tried an eSIM it didn't work. I bought and inserted a physical SIM but I cannot active it. in Get Support

I tried an eSIM it didn't work. I bought and inserted a physical SIM but I cannot active it.

jansir — Wed, 13 Dec 2023 19:14:26 GMT

I tried an eSIM download, and even though the app had green ticked my IMEI, it didn't work. I bought and inserted a physical SIM but I cannot active it, the app continues to ask for an eSIM to be downloaded (without success).

I had a ticket ref. 359283-138 yesterday which directed me to buy a physical SIM. How to proceed from here? No phone number to use as a reference when trying to contact help and in the circle of hell when trying to use "chat".

Re: I tried an eSIM it didn't work. I bought and inserted a physical SIM but I cannot active it.

Handy1 — Wed, 13 Dec 2023 19:18:36 GMT

@jansir Yes chat bot is broken Submit ticket with support to SIM card swap the number for you . Then you will be able to finish the activation on app

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

Re: I tried an eSIM it didn't work. I bought and inserted a physical SIM but I cannot active it.

hTideGnow — Wed, 13 Dec 2023 19:20:47 GMT

HI @jansir

did you check your Community inbox ? Check here and maybe agent replied already and just need a bit more info

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If really no reply yet, please message CS Agent for an update here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I tried an eSIM it didn't work. I bought and inserted a physical SIM but I cannot active it.

computergeek541 — Wed, 13 Dec 2023 20:57:39 GMT