topic Re: Phones not connecting Phone #not transferring in Get Support

Phones not connecting Phone #not transferring

PLT — Wed, 13 Dec 2023 23:20:36 GMT

I have one setup with account but the phone# has not transfered ibought the phone from koodo and was told phone was unlocked. Phone #2 was bought unlocked and Koodo Sim card installed change Sim and preceeded with pm card and setup account have paided for 3 months get to the the step and message is errors with account set up. Maybe somebody can help me.

Re: Phones not connecting Phone #not transferring

Handy1 — Wed, 13 Dec 2023 18:54:49 GMT

@PLT And your using the app to activate not website ? Is the sim not connecting to public mobile at all . Can you make calls ? Anything ? If nothing submit ticket with support . i will also send you porting team number private message right away and they can give status update on the port request or re trigger it if needed

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

Re: Phones not connecting Phone #not transferring

hTideGnow — Wed, 13 Dec 2023 19:12:26 GMT

HI @PLT

3 monhts? you activated for 3 months and didn't work still?

is your PM sim card able to connect to Public Mobile network? if it shows not connection, the setup on the system was not done properly and you need CS agent to check. Please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437