topic Re: Subscription on hold, yet I got charged - can't reach support in Get Support

Subscription on hold, yet I got charged - can't reach support

BenK1 — Wed, 13 Dec 2023 17:51:08 GMT

Hello,

Here is the context to my situation. During Black Friday, I managed to get the $34/month for 40GB 5G deal, and I selected it to change my subscription on the renewal date of my old plan, which is today. This morning, I got a charge on my credit card for $34 + tax, from Public Mobile. When I go to the app however, it tells me that my old subscription is on hold, because I didn't pay for its renewal ($117/90 Days). I can't seem to find any indication on the app that shows me my new plan which should be the Black Friday deal.

To make it worse, I can even see my $34 + tax payment in the payments page!

Support leads to a 404 page which is useless.

Please Help!

Ben

Re: Subscription on hold, yet I got charged - can't reach support

Handy1 — Wed, 13 Dec 2023 17:54:25 GMT

@BenK1 If your services still work log into your account and check your payment page . If todays your renewal sometimes one will get this error message in renewal day

If you haven’t got service and plan didn’t change submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

Re: Subscription on hold, yet I got charged - can't reach support

BenK1 — Wed, 13 Dec 2023 17:55:44 GMT

Its weird. It charged me $34 as a top up, added it to my "available funds" and it is trying to renew my old 90 day plan.

Re: Subscription on hold, yet I got charged - can't reach support

Handy1 — Wed, 13 Dec 2023 17:59:28 GMT

@BenK1 Did you check payment page is it correct and are your services working ? If payment shows correct info screen shot it along with your top up amount for $34 so you can show to support if something goes south . But under my account go on hold on my renewal day too and I still have service and I just ignore it

Re: Subscription on hold, yet I got charged - can't reach support

hTideGnow — Wed, 13 Dec 2023 18:08:14 GMT

HI @BenK1

How much they suppose to charge you for the 90 days plan? you didn't try to schedule a plan change earlier?

Re: Subscription on hold, yet I got charged - can't reach support

BKNS27 — Wed, 13 Dec 2023 20:05:20 GMT

@BenK1

Everyone account is put on hold on the day before and on the renewal date.

In the shopping cart, you were charged $34 for the new plan just ignore the hold notice. It will connect itself tomorrow in your account.