topic Re: Cannot see my upcoming subscription plan in Get Support

Cannot see my upcoming subscription plan

Lu5 — Sun, 26 Nov 2023 23:22:57 GMT

I have changed to $34 with 40g data at 5g , starting from Dec 13 2023 (black Friday deal). However, it does not show up and how could I check?

Re: Cannot see my upcoming subscription plan

hTideGnow — Sun, 26 Nov 2023 23:24:49 GMT

HI @Lu5

maybe browser cache problem. Try using Incognito/Private/Secret mode on your browser to login My Account

Check the Upcoming subscription as well as click Change Subscription and go to the Change page, you should see it showing a plan change is scheduled

Re: Cannot see my upcoming subscription plan

HALIMACS — Sun, 26 Nov 2023 23:25:28 GMT

@Lu5

if you go under your payments tab, you will see the upcoming payment and plan description for the plan you have selected

Re: Cannot see my upcoming subscription plan

Handsome_Helper — Sun, 26 Nov 2023 23:26:28 GMT

You can check your upcoming plan in the payments tab in the public mobile app. In the overview page, click the small + in the bottom right, and go in ‘Payments’. In that page it will show you the upcoming payment, plan and plan details.

Re: Cannot see my upcoming subscription plan

Lu5 — Wed, 13 Dec 2023 17:14:00 GMT

Follow bup issue. the plan shown in my account and my renew date is today. I have paid $39 for the 40 G 5 G data , however, the plan is dispeared from my account again. Now public mobile said there is no subscription for my phone and my account is blocked. Could you help a.s.a.p? I have paid .

Re: Cannot see my upcoming subscription plan

Lu5 — Wed, 13 Dec 2023 17:15:03 GMT

I cannot find that plan on my renew date. And I cannot use my phone after paid it. Could you fixed it?