topic "Subscription not Activated" in Get Support

"Subscription not Activated"

CF2023 — Wed, 13 Dec 2023 16:43:54 GMT

Hi there, I'm trying to reactivate my number xxxxxxx. Can you please look into this as the final page of the activation steps on the app says "subscription not activated" and I've tried to start the process over but it's not allowing me to. After 2 hours of trying to phone telus and public mobile, I found out that telus needed my previous employer to release my number to them so that step was done last night. Hoping that solves the problem, can you see if my subscription can be set up again?

Re: "Subscription not Activated"

hTideGnow — Wed, 13 Dec 2023 17:04:31 GMT

HI @CF2023

are you activating eSIM?

try to logout from the app, wait 5 mins and log back in

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: "Subscription not Activated"

Handy1 — Wed, 13 Dec 2023 17:08:37 GMT

@CF2023 You can submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: "Subscription not Activated"

CF2023 — Wed, 13 Dec 2023 18:27:15 GMT

I've tried that already - been trying since last night. Takes me right back to the same page with the title "subscription not activated" and then I can't do anything to restart or try the process over again. I've submitted a ticket as you suggested.