My account

Wishart1 — Wed, 13 Dec 2023 03:26:22 GMT

What is the process to enter new imei and replace phone as Old phone is LOST

Re: My account

softech — Wed, 13 Dec 2023 03:53:17 GMT

@Wishart1 there is no need to manually update the IMEI

If your old phone is lost, all you need to do is to get a new sim card, then login My Account and update the sim card number

If you don't have a new sim card yet, get a Public Mobile sim card from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
or https://www.amazon.ca/dp/B07R6P5KBB/
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card and a replacement phone, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

After you logged in, unsuspend first if you have suspended your service earlier.

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )
After the sim card is updated, wait 5 mins, then reboot your phone and it should be good

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Re: My account

Grinch — Wed, 13 Dec 2023 03:58:46 GMT

If you still have the SIM, put it into a new phone.

Re: My account

BKNS27 — Wed, 13 Dec 2023 04:46:18 GMT

@Wishart1

You can login to your cell account and go to Find My to get an idea where your phone is locate.

PM utilize your SIM card number rather than the IMEI so login to your account and click on Lost/Stolen Phone to put a pause on your service or click on Replace SIM Card Number.

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