topic Forget email in Get Support

Forget email

Syw — Wed, 13 Dec 2023 01:48:04 GMT

Try to recover my another account email, the forget email function not working. No link sent to my cell phone.

Re: Forget email

BKNS27 — Wed, 13 Dec 2023 01:55:12 GMT

@Syw

You can click on Resend Code/Didn't Receive Code and have the 2FA code sent by calling or texting.

Are you login to your account by the PM app?

Enter the 2FA code to access your account and change your email in your Profile section.

Re: Forget email

Syw — Wed, 13 Dec 2023 01:56:43 GMT

I couldn't sign in my another account and I forget which email I used. I resend several times and still no luck.

Re: Forget email

softech — Wed, 13 Dec 2023 02:05:12 GMT

@Syw

if you are signing in with different account, it could be browser cache problem. Please login My Account using incognito mode to avoid browser cache problem, or try using another browser

if you still unable to login, please engage support by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Forget email

Syw — Thu, 14 Dec 2023 01:25:10 GMT

Change computer not working. Will cantact agent. Thank you for the link.