topic Re: Invaldi SIM in Get Support

Invaldi SIM

Livie — Tue, 12 Dec 2023 22:58:12 GMT

Hello All, I am trying to upgrade my plan but it says invalid SIM. I have been trying to resolve this for the last 4 months. When I try to submit a ticket it tell me agents are not available.

I am still getting charged and paying my monthly payment. I want to upgrade my plan.

Can anyone help.

Thanks

Re: Invaldi SIM

hairbag1 — Tue, 12 Dec 2023 23:07:14 GMT

@Livie

log in to your account ...you should see Subscriptions and Add-ons...then just below that you should see Change Subscription. Make your selection either Change Now or Change on Renewal.

added...if all else fails, message Customer Support for their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Invaldi SIM

BKNS27 — Tue, 12 Dec 2023 23:16:37 GMT

@Livie

Please note when you switch plan and click on Switch Now…there are no prorated refund on un-used days. Better to switch on Next Renewal Date.

Re: Invaldi SIM

TruckGuy — Tue, 12 Dec 2023 23:25:18 GMT

Hi yes your better off to switch your plan when your plan is up for renewal