topic Re: How to get customer support in Get Support

How to get customer support

Shady2399 — Tue, 12 Dec 2023 20:04:08 GMT

How do I submit a ticket to customer support

Re: How to get customer support

Handy1 — Tue, 12 Dec 2023 20:04:43 GMT

@Shady2399

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to get customer support

Meow — Tue, 12 Dec 2023 20:07:14 GMT

To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: How to get customer support

Dunkman — Tue, 12 Dec 2023 20:20:14 GMT

@Shady2399

Is there a specific question or concern that community members can help with? Customer service agents can take a few hours to even 1-2 days to respond.

Lot of issues can be dealt within the community forum.