topic Re: Phone Number Transfer Unsuccessful in Get Support

Phone Number Transfer Unsuccessful

Emily1734 — Tue, 12 Dec 2023 19:05:55 GMT

It's been over 5 hours and i'm still without phone service. I got a text fro my other provider right away and approved the transfer. I then changed my SIM card and have not gotten service.

Re: Phone Number Transfer Unsuccessful

Handy1 — Tue, 12 Dec 2023 19:06:57 GMT

@Emily1734 I’ll send you the porting team number private message right away , give them a call and they can re trigger the port request for you

Re: Phone Number Transfer Unsuccessful

Emily1734 — Tue, 12 Dec 2023 19:07:31 GMT

Thank you!

Re: Phone Number Transfer Unsuccessful

Handy1 — Tue, 12 Dec 2023 19:08:44 GMT

@Emily1734 Check your community in box for the number . We not allowed to post it here . Or you can use this link tot he community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone Number Transfer Unsuccessful

Handy1 — Tue, 12 Dec 2023 19:17:01 GMT

@Emily1734 Just re read your post . So you’re not getting any service at all . Not even connecting to Public mobile? If that’s the case it might be the sim needs to be reprovision on the back end in this case you will need to contact support . But first if you have another phone you can try to fore the SIM card to reprovision itself , just by trying it in another phone . Assuming you have tried to reboot the phone already

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone Number Transfer Unsuccessful

Emily1734 — Tue, 12 Dec 2023 19:54:55 GMT

I have tried re-booting the phone a few times. How do I contact customer support?

Re: Phone Number Transfer Unsuccessful

Handy1 — Tue, 12 Dec 2023 19:55:41 GMT

@Emily1734

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage