topic Re: double payment and issue submitting ticket in Get Support

double payment and issue submitting ticket

omi5201314 — Tue, 12 Dec 2023 08:33:15 GMT

@CS_Agent I signed up for the Black Friday promo and was prompted to pay for my first month and sim card at sign up. When the sime card arrived I was prompted for payment again when I was activating my card. I've been trying to submit a ticket to possible have someone look into this but Everytime I try to start a ticket there's an "oops something went wrong" error. I just want some help from actual people why is that so difficult.

Re: double payment and issue submitting ticket

LitlLdy — Tue, 12 Dec 2023 08:55:14 GMT

@omi5201314 ,

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from: Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Re: double payment and issue submitting ticket

Ali_123 — Tue, 12 Dec 2023 15:27:40 GMT

I had a similar problem of being charged for my first month twice after signing up on Black Friday. I have sent 2 messages to @CS_Agent and have not received a response. I also always get the oops! Error when trying to submit a ticket.