topic Trouble porting a phone number in Get Support

Trouble porting a phone number

GB71 — Tue, 12 Dec 2023 13:11:35 GMT

I recently moved my son, my daughter, and myself from Rogers to Public Mobile. My daughter and I switched over fine, but my son is still having problems two weeks later.

He can receive/send texts and has data, but he’s unable to make or receive phone calls. I checked my Rogers account and his number still appears, while my number and my daughter’s number have disappeared. So, I’m guessing it was an issue porting in.

I’ve spoken to a Rogers rep and they’re telling me to ask a Public Mobile rep. Any help would be greatly appreciated.

Thanks

Re: Trouble porting a phone number

Phil_Adelphus — Tue, 12 Dec 2023 12:36:19 GMT

@GB71 I'm not sure it's 100% a porting issue since he can neither make nor receive calls, so best to send a private message to customer service via this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at your envelope icon top right or if you don't see an envelope then tap your avatar for a drop down to Messages. Their hours are 9 a.m. to 10 p.m. EST.

Re: Trouble porting a phone number

Sansan — Tue, 12 Dec 2023 12:36:38 GMT

Sounds like it was not successful for his. I will send you a separate message to call to have it fixed. Please check your inbox. Also this is a public forum so can you edit your email to remove your name.