topic Re: No access to Data in Get Support

No access to Data

ChrisSterry — Tue, 12 Dec 2023 06:10:28 GMT

@CS_Agent My wife and I both removed our PM sim card for 2 months from 8 Oct while we were out of Canada. I replaced my sim on return. My phone / text service works but I cannot get access to data on my iPhone 14. On the iPhone Control Centre page, the phone says Public Mobile 5G with 2-3 dots indicating service but if I attempt to access the internet or any other web based function my phone says I am not connected to the Internet. I have tried all the tips provided by your Chat Bot but with no success. I have been charged by automatic top up, with my current cycle being 1 month from 23 Nov. Can you help?

Re: No access to Data

BKNS27 — Tue, 12 Dec 2023 08:12:53 GMT

@ChrisSterry

Did you reboot your phone by powering off then back on?

If that didn’t work then contact a CS_Agent by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No access to Data

RavingRaven — Tue, 12 Dec 2023 09:24:53 GMT

On an iPhone you should Reset All Networks or Reset Network Settings on your phone. Then check your VPN setting and delete the entire VPN profile. This is a common problem if you used another carrier's Sim card while away.

Re: No access to Data

ChrisSterry — Tue, 12 Dec 2023 17:39:49 GMT

Thanks for the input. Yes I rebooted and have sent a message. Awaiting response.

Re: No access to Data

ChrisSterry — Tue, 12 Dec 2023 17:47:18 GMT

Thank you for that. I will try those suggestions.

Re: No access to Data

ChrisSterry — Tue, 12 Dec 2023 18:02:16 GMT

Fixed! Thankyou. I had previously reset my Network Settings but that had not worked. This time I deleted the VPN profile (I can see it has overseas origins) rebooted my phone and I have now have access to data. Thanks.