topic Re: Subscription not activated in Get Support

Subscription not activated

NadaE — Tue, 12 Dec 2023 13:14:26 GMT

I followed all the steps, and at the final step this error happened.
I have Koodo esim card.
tried to contact the CS but I keep receiving a blank page once I try to contact an agent.
they already dictate the money.

Re: Subscription not activated

BKNS27 — Tue, 12 Dec 2023 03:53:59 GMT

@NadaE

Did you activate on the PM app? Activation can only be done on the app and not online.

Re: Subscription not activated

NadaE — Tue, 12 Dec 2023 04:00:20 GMT

Yes I downloaded the app and followed the steps on it

Re: Subscription not activated

Dunkman — Tue, 12 Dec 2023 04:04:03 GMT

@NadaE

Did you activate a eSIM with Public mobile? If you did, did you receive an email from Public mobile with a QR code for eSIM?

Re: Subscription not activated

NadaE — Tue, 12 Dec 2023 04:08:39 GMT

No I didn’t activate the esim with Public Mobile and I didn’t receive any text/email from them or QR code. That’s why I want to contact a human agent but I can’t

Re: Subscription not activated

Dunkman — Tue, 12 Dec 2023 04:14:33 GMT

@NadaE

So you activated a physical PM SIM card? If you did, try to insert the physical SIM card into your phone.

Here is a direct link to contact CSA agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

NadaE — Tue, 12 Dec 2023 04:18:18 GMT

There were no physical sim at all, thanks for the link! I will contact them now.