topic Re: i cannot receive incoming call in Get Support

i cannot receive incoming call

joper — Tue, 12 Dec 2023 02:27:52 GMT

I have a Galaxy Note S20 Ultra. Since I got this phone, I couldn't receive any incoming calls or messages. I thought there was something wrong with my phone. My phone broke, so I bought the same model, and I still have the same problem. I tried another SIM card, restarts, and resets, but it didn't work. I reported the problem at the mobile store, and they tried another company's SIM card, and it worked. How can I fix this issue without switching mobile companies? I tried to get a ticket to contact with public mobile but there is no service now.

Re: i cannot receive incoming call

Phil_Adelphus — Tue, 12 Dec 2023 02:30:08 GMT

@joper Did you recently transfer to PM from another carrier?

Re: i cannot receive incoming call

Handy1 — Tue, 12 Dec 2023 02:38:27 GMT

@joper This link will work to submit ticket

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: i cannot receive incoming call

joper — Tue, 12 Dec 2023 02:43:37 GMT

No, I've been using this since a year ago

Re: i cannot receive incoming call

Phil_Adelphus — Tue, 12 Dec 2023 02:57:55 GMT

@joper Unfortunately the chatbot/ticket system is hit and miss but the link @Handy1 gave you should work.

Re: i cannot receive incoming call

joper — Tue, 12 Dec 2023 03:01:14 GMT

OK, thank you for your help

Re: i cannot receive incoming call

BKNS27 — Tue, 12 Dec 2023 03:18:48 GMT

@joper

Did you try put the PM SIM in another phone at the mobile store?

If it didn’t work then it sounds like a provisional/backend issue with the SIM. If this is the case, contact a CS_Agent to get this fixed.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437