topic Re: joining public mobile in Get Support

joining public mobile

mickey78 — Tue, 12 Dec 2023 02:29:38 GMT

i am trying to download the public mobile on my new phone but l am getting a error message it is saying ask your it for the correct qr code how do l fix it

Re: joining public mobile

Handy1 — Tue, 12 Dec 2023 02:36:22 GMT

@mickey78 submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: joining public mobile

Dunkman — Tue, 12 Dec 2023 02:36:31 GMT

@mickey78

Did you first activate your PM plan on the website first? If so, you will need to download the PM app on your phone to finish the activation process.

Re: joining public mobile

mickey78 — Tue, 12 Dec 2023 02:38:54 GMT

yes i did activate it on the website first but it will not let me download the pm mobile app as it was giving that error message it is saying ask your it for the correct qr code

Re: joining public mobile

mickey78 — Tue, 12 Dec 2023 02:42:56 GMT

yes i did activate it on the website first but it will not let me download the pm mobile app as it was giving that error message it is saying ask your IT for the correct QR code

Re: joining public mobile

Dunkman — Tue, 12 Dec 2023 02:43:13 GMT

@mickey78

Did you activate an eSIM or physical SIM card?

If eSIM, did you receive an email with the QR code?

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/subscribing

Re: joining public mobile

mickey78 — Tue, 12 Dec 2023 02:44:20 GMT

physical SIM card?

Re: joining public mobile

Dunkman — Tue, 12 Dec 2023 02:49:32 GMT

@mickey78 wrote:
physical SIM card?

Do you have an android or iPhone? You should able to directly go to App store (IOS) or Google play (android) to download the PM app.

Re: joining public mobile

mickey78 — Tue, 12 Dec 2023 02:51:33 GMT

i have a android phone and it will not let me go pass the start up screen as l got a new phone as it is telling me i need to enter a sim card to processed

Re: joining public mobile

Dunkman — Tue, 12 Dec 2023 03:08:33 GMT

@mickey78

Sorry, I am a bit confused. Please review your situation from the beginning. Are you a new customer activating a new phone line? Or are you an existing customer just trying to move your plan to new phone? More details the better.

Community members are customers like yourself and we don't have access to your account. However, we can provide troubleshooting advice.

Re: joining public mobile

BKNS27 — Tue, 12 Dec 2023 03:12:57 GMT

@mickey78

Is the OS up to date on your Android phone? Some older phones won’t download the PM app.

What is the make and model of your phone?

Re: joining public mobile

mickey78 — Tue, 12 Dec 2023 03:28:17 GMT

yes i am a new customer and i did activate my plan just waiting for my new physical sim card in the mail

Re: joining public mobile

mickey78 — Tue, 12 Dec 2023 03:29:50 GMT

yes my android operating system is updated and my phone is samsung a14 5g

Re: joining public mobile

BKNS27 — Tue, 12 Dec 2023 03:37:03 GMT

@mickey78

Hmmm, that is strange, my friend have an Samsung A13 and he had no issues downloading the app.
Did you try searching on the Google Play store for the Public Mobile app?

Re: joining public mobile

Dunkman — Tue, 12 Dec 2023 03:41:17 GMT

@mickey78

@mickey78 wrote:
yes i am a new customer and i did activate my plan just waiting for my new physical sim card in the mail

That makes sense. You can't finish your activation until you receive the physical SiM card in the mail. Your plan should not "start" the 30 day cycle until you input the SIM card number from the Physical Sim card.

It can take up to 10 business days for physical SiM cards to arrive.

Re: joining public mobile

mickey78 — Tue, 12 Dec 2023 10:52:30 GMT

Ok thank you very much and I did order the physical sim card yesterday when I purchased my plan too

Re: joining public mobile

mickey78 — Tue, 12 Dec 2023 10:54:09 GMT

I was told I have to wait until I receive my physical sim card in the mail and the I can complete the activation process