topic Re: Service not working in Get Support

Service not working

Jyhwang — Tue, 12 Dec 2023 02:17:44 GMT

Hello

i am writing this because of service issue. I registered the service Nov 18 and i just found out i cannot get any phone calls and texts from friends and coworkers who use different company(like fido and rogers) phone service. I can only get phone calls and text from tellus or public mobile.

Re: Service not working

Phil_Adelphus — Tue, 12 Dec 2023 02:25:29 GMT

@Jyhwang I'm assuming you transferred your old phone number to Public Mobile? It sounds like the number didn't completely port. I will send you a phone number to call, check your community inbox in a few moments (envelope icon top right or click your avatar for Messages).

Re: Service not working

Dunkman — Tue, 12 Dec 2023 02:39:06 GMT

@Jyhwang

Not sure if it is a porting issue since you can receive call and texts from some people.

You may want to try a network reset of phone. Note this will erase your saved Wifi password settings.