topic Re: Can’t get reply from CS Agent in Get Support

My account

Maybe — Fri, 01 Dec 2023 04:27:43 GMT

I suspended service last month, I changed my email prior to suspending the account as I no longer have access to that email. Now I can’t log in as I can’t receive a text message or email code help please.

Re: My account

Andy85 — Fri, 01 Dec 2023 04:31:40 GMT

Hi @Maybe,

If you no longer have access to that email, you will have to reach out to customer service to advise them of this issue.

You can do so by using the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in you community inbox to check it from time to time. Due to high volumes, the delays for a response to your ticket can be 24-48 hours.

Re: My account

Sansan — Fri, 01 Dec 2023 04:32:51 GMT

@Maybedid you try to click on forgotten password? You can request to change it.

If that doesnt work, you can send a message to cs agent asking for help. Email below. Maybe they will respond tomorrow. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

Maybe — Fri, 01 Dec 2023 04:36:11 GMT

If I have no access to my email I can’t see the new password they send

Re: My account

SashimiNinja — Fri, 01 Dec 2023 05:05:09 GMT

There is no way other than contacting customer service for this kind of problem: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account

Maybe — Mon, 04 Dec 2023 12:23:03 GMT

Does anybody know how long it takes to get a reply? I have been waiting since Thursday. Thanks

Re: My account

softech — Mon, 04 Dec 2023 12:59:58 GMT

@Maybe wrote:
Does anybody know how long it takes to get a reply? I have been waiting since Thursday. Thanks

@Maybe always on the same day, and usually quicker, like within an hour

Since it has been since Thur, it has been too long, did you check the Community inbox for their reply?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Anyway send the message again and they will reply today

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: My account

Maybe — Mon, 04 Dec 2023 13:45:12 GMT

Yea did check inbox and sent another email haven’t received anything. Thanks

Re: My account

Maybe — Wed, 06 Dec 2023 21:31:06 GMT

Still waiting for a reply !!!

Can’t get reply from CS Agent

Maybe — Wed, 06 Dec 2023 21:38:20 GMT

Been waiting for a week now for a costumer service agent to get back to me as I can’t log into my account explained in detail the issue . Do they ever reply??

Re: Can’t get reply from CS Agent

Handy1 — Wed, 06 Dec 2023 21:39:12 GMT

@Maybe Check you community in box for their reply or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If no reply use this direct link to support to submit another ticket a week is to long to wait

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t get reply from CS Agent

Maybe — Wed, 06 Dec 2023 21:41:50 GMT

Thanks I did that this is the third follow up !!!

Re: Can’t get reply from CS Agent

BKNS27 — Wed, 06 Dec 2023 21:42:36 GMT

@Maybe

Yes they are very slow in replying due to all new members don’t know how to port their number over to PM.

Re: Can’t get reply from CS Agent

Maybe — Wed, 06 Dec 2023 21:43:09 GMT

This is totally nut!

Re: Can’t get reply from CS Agent

Handy1 — Wed, 06 Dec 2023 21:43:59 GMT

@Maybe So if you submitted the ticket again today I’d just wait and keep n eye on your community inbox . As for logging into your account do you see option for didn’t get code tap it and the this is a trusted device box and you might get option to send code to email instead and be able to log into the account

Re: Can’t get reply from CS Agent

Maybe — Wed, 06 Dec 2023 21:45:10 GMT

I tried that it doesn’t work!

Re: Can’t get reply from CS Agent

BKNS27 — Wed, 06 Dec 2023 21:45:52 GMT

@Maybe

Is this related to changing your email on your account?
If it is, you can do it yourself on your self serve account.

Re: Can’t get reply from CS Agent

Maybe — Wed, 06 Dec 2023 21:46:42 GMT

I can’t log in changed my email before suspending service

Re: Can’t get reply from CS Agent

Handy1 — Wed, 06 Dec 2023 21:48:38 GMT

@Maybe So if your trying to resume service fastest way would be to get payment vouchers and load them *611 so long as the account hasn’t been suspended more than 90 days , and worry about log in later

Re: Can’t get reply from CS Agent

Maybe — Wed, 06 Dec 2023 21:50:35 GMT

Sorry don’t follow you